We strive for 100% customer satisfaction.

First, may we suggest you take a look at our General FAQs as it provides answers to most of the frequently asked questions, and might be of help to you.

Contact us by phone at 1- (877) 836-6596 (toll free)
Our customer care office hours are Monday to Friday 9:00am to 5:00pm Canada/USA EST.

We understand that being held online waiting is never a pleasant experience, therefore, we built our customer care call center support in the fashion that if you are connected over 1 minute but your call hasn't been answered because all agents are assisting other customers, you will be connected to our automated message center which will prompt you to leave your name and call-back number. You are also encouraged to briefly explain in which area you need help with. When you use our please-let-us-call-you-back service, you'll find that there's:

* No waiting - we'll connect you directly with a Customer Service Agent,
* No being put on hold and having to stick on the phone - that means you can do something else other than holding the phone waiting in the line while waiting for our agent to call you back, and if you leave us a brief explanation on what you need help with
* We're ready to answer your questions - the Customer Service Agent who speaks to you will be immediately ready to focus on your questions.

Contact us by Live Help service!
You may chat with our customer care agent online when you see the "Live Help" icon shows "Online Now" from the left navigation panel. We have agents standing by to provide you live help support after regular office hours. Just click and chat!

One of the advantages of using Live Help service is that when you finish chatting with our agent and click exit, the chat window will refresh to allow you enter your email address so that you can send the transcript to yourself as a record of service. Now how convenience is that!

Contact us by email at care@scarlettshop.com, or simply use the form below to send us a message.
We want all our customers enjoy a happy shopping experience with us. Communication is always important! Let us know if there are any questions and/or comments you might have before and/or after sales. Whatever it is, you are assured to have our attention and assistance.

We appreciate your business. Your satisfaction is our top priority!

Your email will be responded within 24 hours. If you would like to have us called you, please ensure to specify your phone number and the convenient time to contact you in your message. One of our Customer Care agents will contact you timely.
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